Frequently Asked Questions

Find quick answers to common questions about our framed art, canvas prints, posters, custom framing, ordering, shipping, and returns. If you need more help, email our support team at support@fulcrumgallery.com.

Product Questions

Ordering Questions

Shipping Questions

Return Policy Questions

Our fine-art prints are produced via lithographic or serigraphic processes on archival, acid-free paper using high-quality inks—ideal for custom framing and long-term display. Posters are typically printed with lower-grade inks on thinner stock.

We do carry entertainment posters (bands, movies, TV). These are clearly labeled as "Wall Posters" rather than "Fine-Art Prints" so you can shop confidently.

Your satisfaction is guaranteed—love your artwork or return it within 30 days per our policy.

We calibrate imagery to represent the artwork accurately. In person, prints often show even better detail and color depth than on-screen. Note that monitor settings can affect how colors appear.

If the color or look isn't right in your space, you can return the item within 30 days—no problem.

We accept all major credit cards:

- Visa

- MasterCard

- Discover

- American Express

Yes. We protect checkout with SSL/TLS encryption. You pay nothing if unauthorized charges result from shopping at FulcrumGallery.com.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this, we will cover the entire liability up to $50.00 for purchases made while ordering online at our site.

Protecting your data is our top priority. We use secure server software (commonly known as SSL) to encrypt personal information during transmission. We invest in security best practices to maintain confidence in online purchasing.

Sales tax is calculated based on your shipping address according to applicable state and local regulations. The amount appears in your order summary during checkout.

You can check order status any time via the Order Status link at the top of our site. Enter your email and order number to view updates and tracking (when available). You can also email support@fulcrumgallery.com. Please include your order number for faster service.

Most artwork is processed within 1 to 3 business days (many within 48 hours). See the product page and cart for the specific "Usually ships" timeframe for your item(s).

Once shipped, ground delivery typically arrives in 2 to 3 business days depending on location. Orders outside the continental U.S. ship via Airmail and usually arrive in 3 to 10 business days.

For expedited processing and shipping, please call 1-877-233-7893. Additional shipping charges will apply.

We pack with care. Prints are wrapped in heavy stock paper and shipped in durable tubes. Framed pieces are packed in lab-tested protective cartons to help ensure safe delivery—even under tough conditions.

If your item arrives in less than 100% condition, we will replace it at no charge.

Orders ship via UPS or USPS. Track your package at www.ups.com or www.usps.com using the tracking number provided.

We'll make it right. Keep the original packaging and product and contact us immediately so we can arrange a replacement or resolution according to our policy.

Our international shipping fee does not include import duties or taxes. If assessed by the destination country, the customer is responsible for these charges.

If you're not completely satisfied, return the item(s) within 30 days for a refund minus shipping charges and a 25% restock fee.

You MUST email support@fulcrumgallery.com before returning any products to receive an RMA #. FulcrumGallery.com charges a 25% restocking fee plus shipping charges for any products refused upon delivery.

Insure your return for the full purchase price. If a non-insured package is damaged in transit back to us, we cannot grant a full refund. Include your name and order number. Use the return form on the back of the packing slip to help us process your request faster. A return label is not included—customers are responsible for return shipping and the 25% restock fee.

If your artwork arrives damaged, we will ship a replacement at no cost. You must retain the ORIGINAL box and product for any refund or replacement. If the packaging is damaged, please keep it for 30 days, as carriers may request inspection for insurance. We may request photos of the damage or provide a prepaid return label to resolve the issue promptly.