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Product Questions
Is it a print or a poster?
The prints we carry are produced using either the lithographic or serigraphic printing process, and are printed on high quality archival acid free paper. While posters are normally produced using much lower quality inks and are printed on thin high gloss stock.
We do carry a selection of entertainment posters, such as posters of rock bands and TV shows, which are of standard poster quality; however these are clearly marked as "Wall Posters" and not as "Fine-art Prints".
We guarantee that you will be very pleased with the quality of our products or your money back.
Will the print look just like the online image?
We go to great lengths to ensure that our online images accurately represent the actual prints. The actual prints look much better in person than they do online, as it is hard to capture the detail and depth of vibrant colors with online images.
We do understand that you may be trying to match a print to colors in a room, and it is sometimes difficult to determine the exact shades of colors on your computer monitor. Therefore, if you receive the artwork and the colors, or anything else about it, are not right we will gladly accept the item as a return and refund your money.
Ordering Questions
What forms of payment do you accept?
We accept all major credit cards:
- Visa
- MasterCard
- Discover
- American Express
- You can also pay using your Amazon.com account
Do I have to order online?
No. You can order by telephone by calling our toll-free number, 1-800-644-1278.
Will my online transaction be safe?
We guarantee that your online transaction will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at FulcrumGallery.com.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this, we will cover the entire liability for you up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted, through no fault of your own, from purchases made while ordering online.
Privacy & security
The security of orders placed with FulcrumGallery.com is our highest priority. All data entered by our
customers is protected using secure server software commonly known as SSL or "Secure Socket
Layer" encryption. We feel that taking extreme measures to produce confidence in online purchasing is
well worth the time and investment.
Sales tax
All orders shipping to the state of New Jersey will be charged an additional 7.00% sales tax. No tax will
be charged for orders shipping to states other than New Jersey or for international orders.
How can I check on my order once I have placed it?
You can check the status of your order at anytime via our order status link at the top of every page. Click the link, then enter in your email address and order number, and the status of your order will be displayed along with any tracking information if available. You can also give us a call Toll-Free at 1(800)644-1278 Monday through Friday 9am-6pm EST. Please have your order number available for faster service.
Shipping Questions
How long will it take for my order to be delivered?
We typically require 1 to 3 days to process your order. Most artwork is processed within 24 hours. To know how long it will take to process the items you are ordering, see the statement on the artwork page and in the shopping cart where it reads "Usually ships".
Once the item ships, it will take 1-5 business days to arrive via ground shipping depending on your location. If you are located outside of the continental US, your order will be shipped via Airmail and will take 3-14 business days to arrive.
What if I want my order to arrive faster?
If you would like expedited shipping and processing please call us at 1(800)644-1278. Extra shipping cost will apply.
How will my item be packaged?
We take extreme care in packaging your order. Every print order is wrapped in heavy stock paper, and then is placed in a very durable cardboard shipping tube for protection.
Every Framed item is shipped in our lab-tested secure packaging to ensure that it will arrive undamaged, even when subjected to the most severe conditions.
However, if your item arrives in less then 100% condition we will replace it at no charge.
How will my item be shipped?
All orders are shipped via UPS. Your orders can be tracked on the UPS website
at www.ups.com.
What if my item is damaged upon arrival?
If your artwork arrives damaged we will ship you a replacement at no cost.
International import duties
With the exception of Canada, our international shipping charge does not include applicable import duties or taxes that are due upon entry into the destination country. If the destination country imposes import duties and/or taxes, the customer is responsible for their payment.
Return Policy Questions
How do we handle returns?
If you are not completely satisfied with your purchase you can ship the item(s) back to us with in 30 days for a full refund minus shipping charges.
You MUST contact us at 800-644-1278 before returning any products to receive a RMA # in order to receive any credit for returned products.
When shipping your return you must insure the piece for the full purchase price. If the piece is damaged in transit to us, and there is no shipping insurance, we will not be able to grant a full refund. Please include your order number, your name, address, and phone number with your return.
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How do we handle damages?
If your artwork arrives damaged we will ship you a replacement at no cost. If the packaging was damaged in transit, we ask that you keep the damaged print and packaging for 30 days as our shipping vendor may need to inspect the item for insurance purposes. If the outer packaging is not damaged but the print inside is damaged, we will provide you a pre-paid shipping label which you can use to return the damaged products to us.
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